hank [sic] you for contacting iTunes Store Support. My name is Math and your issue was forwarded to my desk. I'm sorry to learn that this item did not meet the standard of quality you have come to expect from the iTunes Store. I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved. Please try again in a few weeks.
I have reversed the charge for "Hugo". You will see a store credit of $5.04 in five to seven business days. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account.
I certainly understand how recent difficulties might have been frustrating for you. If I were in your situation, I would definitely feel the same way.
Please do not hesitate to send us your questions and clarifications with regard to your current issue or for any queries that may arise in the future. Rest assured, I will personally make a move in order to better assist you on this.
I am looking forward to your response as soon as possible. Thank you for choosing iTunes Store. Have a nice day!
iTunes Store Customer Support